Refund Policy

Our Guarantee

At rysesupps.online, your satisfaction is our priority. As an authorized reseller of RYSE Supplements, we stand behind the quality of every product we ship. If you are not completely satisfied with your purchase for any reason, we offer a straightforward 60-day return and refund policy designed to give you peace of mind.

Return Window

You have 60 days from the date your order is delivered to initiate a return. This generous window applies to all products purchased through rysesupps.online, with no restocking fees and no questions asked within the policy terms.

Free Returns

All returns are completely free. We provide a prepaid return shipping label at no cost to you. Simply contact support@rysesupps.online to request your return authorization and label. Print the label, package your items, and drop the package at the designated carrier location. No return shipping fees, ever.

Eligibility

To be eligible for a return, items must be returned within the 60-day window. Products do not need to be unopened or unused — we understand that supplements are consumable products and you need to try them to know if they work for you. However, we reserve the right to refuse returns on empty containers or items that show obvious signs of abuse.

How to Initiate a Return

  1. Email support@rysesupps.online with your order number and the reason for your return.
  2. Our team will respond with a return authorization and a free prepaid return shipping label.
  3. Package the item(s) securely and attach the label.
  4. Drop off the package at the carrier location specified on the label.
  5. Once we receive and inspect the returned item(s), your refund will be processed.

Refund Processing

Refunds are processed within 5 to 10 business days after your returned items are received at our returns facility and pass a brief inspection. Refunds are always issued to the original payment method used at checkout. You will receive an email confirmation once your refund has been initiated. Depending on your bank or card issuer, it may take an additional 2 to 5 business days for the funds to appear in your account.

Partial Refunds

In certain situations, partial refunds may be granted (for example, if only some items from an order are returned). The refund amount will reflect the value of the returned items, excluding any shipping costs (though as noted, all standard shipping on our site is free).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been tampered with, contaminated, or are otherwise unsellable. If you receive a damaged or defective item, please contact support@rysesupps.online within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost to you.

Order Cancellations

Orders can be cancelled for a full refund within the first 12 hours after placement, provided the order has not yet entered the processing stage. To request a cancellation, email support@rysesupps.online immediately. Once an order has been processed or shipped, it must go through our standard return process.